We’re here! It’s the very first episode of the Voice of Influence podcast! You can listen to the podcast and read the transcript here. But if you want to help a girl out, head on over to iTunes and Subscribe, Rate and Review the Voice of Influence. It would be so helpful! Thank you!

You can find Espen Klausen at his website http://www.espenklausen.com.

Transcript

Hey, hey! This is Andrea Wenburg and you are listening to the Voice of Influence podcast and this is episode 01. That’s right, this is the very first interview that I’m publishing on this podcast. A
nd Espen is the perfect person to start us off. Espen is excellent at communicating and connecting with his clients and people that he cares about in his relationships, his work life and as a speaker. I think you’re going to find that this interview is something you’re going to want to come back to over and over again. I’ve already listened to it a couple of times and I’ve thought, “I have got to write some of this down, because this is good!” Let’s get to it with Espen.

Espen Klausen, Ph.D. is a licensed psychologist and speaker based in Fond du Lac, Wisconsin. His work in public community mental health includes individuals, couples, and family therapy with clients of all ages and he conducts psychological assessments. He is the lead psychologist for several County programs. He consults for Social Services. As a speaker, he runs seminars on a wide range of subjects for professionals groups, company wellness programs, ministries, County departments, and community groups.

Andrea: Espen Klausen, it is so good to have you with us.

Espen: Thank you. I’m very happy to be with you.

Andrea: This is of course very fun for me because Espen happens to be married to one of my bestfriends from high school, so I’ve known Espen for quite a long time. And through my work in ministry or just in trying to help other people on a one-on-one kind of basis, Espen has often served as somebody that I could come to with questions about different things and sort of like a consultant. I’ve really appreciated your help through the years, not only for attempting to help, but for myself as well, Espen.

Espen: Ah yeah. I believe I show up as a cameo in your book.

Andrea: You do, you do and very important one too because I was really struggling at that time, and I appreciated you and Chris and the way that you guys came around me. I really appreciate that. Anyway, I’m so glad to have you here to talk about Voice of Influence with the Influencers that are listening. Why don’t you tell me a little bit about what you do?

Espen: Wow, what do I do?

Andrea: Right. I know, your bio kind of indicates that you do everything.

Espen: Yeah, and being in community mental health, you have to be ready to do everything. You have to be a generalist. You don’t want to go working for the county and be “Oh, I’m only working with trauma,” because we want to help everyone and you don’t know who’s going to walk through that door and we cover crisis and then certainly you don’t know who’s going to show up and need the help right there. You’d be willing to do everything and work with everyone. That’s also been the training I’ve pursued.

So a lot of general public mental health which is what I wanted in seeking this line is working with a lot of people that underprivileged, underserved people with multiple mental health problems, medical problems, poverty, difficult life situations; and the hardest of cases to deal with where they have few outside resources.

Andrea: Yeah, that sounds like really important work. It occurred to me that the listeners are probably hearing your accent and wondering where you from. And also, how did you get from there to where you’re at right now? Maybe a little overview of why you are doing what you’re doing, how you got this point?

Espen: Yeah, and I know you’re very intrigue with how people are finding the voice and it’s kind of the same story. Growing up, I always knew that I wanted to help people. And as a result from early on, I’ve pursued becoming a medical doctor. In Norway, that’s where my accent is from, you know, I often joked I got it for $1.99 on eBay because nobody else would bid for it, but I got it from Norway that’s where I was born and raised.

So I was pursuing medical school. The way we do things in Norway is in Norway, you start medical schools straight out of high school. There’s no premed college or something like that. Once out from high school, you go for medicine that’s one long education. I studied hard in high school. Got the insane grades that’s needed in Norway to get into medical school, but as it turned out, I didn’t get into the medical school I wanted.

So I decided to wait a year and collect some… we call them “study points,” which would make more qualified to potentially get into medical school I wanted to. So I decided to take the dare to study abroad. And when I said study abroad, that has two meanings – my girlfriend at the time, now my wife, who you know well, was going to college and was an American. So I decided to study at her college for that year.

But then what happened was – I took a psychology course just a few weeks and I’m like “Why in the world am I pursuing medicine?” Yes, helping others is a part of my voice, but my voice is multifaceted and has certainly other elements than that. It is part of that meeting people where they’re at, helping people on a very personal level. And I quickly fell in love with psychology and the opportunities that it had. It was a possible self that until this point I have never even considered.

I actually think that’s one of things that lead to us, having too few mental health workers and people in psychology and related fields is most people just don’t even think about it as a career choice until they happen to take a psychology class. And I just recognized “Wow, yeah this is where my voice is.” Since then, I continue education in psychology, three years of college, graduate school, and now having been a professional in psychology over the last 9 or 10 years.

Just every year, I discover more, more of my voice and refining it within that field. So how I got to America of course then is loving education. And once here, just discovering psychology and choosing to finish my career here and of course, I got married to my wonderful wife too and got established here.

Andrea: So when did you begin speaking then?

Espen: Well, I was probably around 2 years old when I started speaking but okay…

Andrea: You’re very funny.

Espen: Yeah, yeah okay. I usually joke way too much and say “Hey, waited this long to have a joke,” that’s kind of unusual.

Andrea: I was going to say … I think that was part of your voice. This is part of who you are is you’re funny and you’re witty.

Espen: It is. Sometimes people are…oh I sometimes come to a talk because I get to have fun and I might learn something at the same time. You want to keep people entertained particularly in this day and age. Yeah, I guess early start would be in my graduate training. It was research-focused. You’re expected to become a scientist. You’re expected to do research and you’re expected to disseminate research, which means you’re going to do presentations.

Through my research, I was lucky enough to get a lot of opportunities for it. And that picked up interests, which means I was interviewed by radio shows and that was the early beginning to it. But I never thought of that as much of a career or as a society career. Starting to work for the county, people started liking what I was saying; social services, social workers there, and other people started coming to me for advice. They wanted to learn and they like what I had to say and people started asking me to training or “Can you do this talk?”

And the more and more I was doing that, I started recognizing that I had the ability to meet people where they’re at in more than a one-on-one situation or more than a family or a group. I could do it with a bigger audience and that people appreciated what I had to say. I also found that one of the things in the world that I found the most rewarding is seeing people have a light bulb moment. And that also flavored the way I speak, the way I talk, or the way set up main points are in ways that give people light-bulb moments. I speak in such a way that by the time I give them their main points and take-home message, is exactly the same time that their brain is making the same main points.

Andrea: How do you know that that’s what happening? Is it intuition or is it just kind of an observation?

Espen: No. It is observation. And for most people, this is akin to having a baby where you show them something new. They may be looking all around or bubbling or whatever but you show them something new and exciting they’ve never seen before and you just see the face changed. And you knew they were interested. It’s just the sudden change, the sudden dawning on their face.

And for most people when they have a light-bulb moment, actually the face looks much light bulb. And my understanding is, it is probably because it is the same face. It is the same reflex. It’s the brain that’s recognizing something new.

Actually, one of the rewarding things for a person is when we make new sign-ups connections. When our brain makes new connections, it is pleasurable for most people. But it’s pleasurable when their brain is making those connections, not when they’re just being fed information. Or if just being fed information is work that your brain has to focus on and make itself concentrate to put it in the storage banks.

And when our brain can make its own a new connections when…I like to call it, when we can learn when our brain is just putting two and two things together and go like “Ah so that’s how that works.” Or sometimes it create a light-bulb moment where I present things in a way where I just know that what I’m saying is going to connect to their own experiences, where they’re be interpreting what they did experience before. And that’s when I know things they’re thinking in and that’s when I know how things are going to be remembered and put into actions.

It’s one of the reasons I work educating people who have children with certain mental health issues, particularly something like autism or ADHD where very often parents who are new to the diagnosis don’t understand how it works. Now, I can understand certain principles and suddenly there are dozens of life experiences with their child that just in a few flash seconds are getting re-interpreted in seeing in a totally different life. They report this “Oh, there’s so many things that suddenly makes sense now.” And when people have that experience, it’s one of the most rewarding things there is for me.

Andrea: So do you think that you’ve always been pretty good at leading people to these light-bulb moments in a sort of way by allowing them to connect to their own experiences, allowing them to come to their own conclusions. It kind of sounded like you’re saying, you’re sort of putting the two pieces in front of them and letting them add them up. Have you always been good at this or is it something you’ve developed overtime?

Espen: That certainly something I’ve developed overtime. This sharing knowledge, sharing, understanding, it’s something…I have memories of doing this when 5, 6 years old. I was probably labeled as precocious and…

Andrea: Probably huh?

Espen: Yeah, probably. But that was just sharing information and probably whether the person was really interested or not. It was probably the information that was relevant to that person, or now I’m a know-it-all or certainly I was that way in high school in class “Ah there goes Espen, he is raising his hand again.” So that’s something I developed overtime. Certainly something that has been important is a lot of my training in psychology is understanding people psychology, understand how people’s past affect the way they look at things certainly has helped me tuned in to that.

But that really boiled down to…has been my philosophy that has developed over the last decade and a half which is that meeting people where they’re at. And part of this is too much training and acceptance to commitment therapy or other which sometimes called Third Wave CBT. It does look very little like…it might be very different in what people…I’m unfamiliar with first and second wave CBT is, but it goes down to their values and what’ s important for them.

Andrea: Okay so CBT. I don’t know what that…

Espen: Yeah, Cognitive Behavioral Therapy.

Andrea: Thank you.

Espen: I’m going to make an example of meeting people where they’re at and I how your values don’t matter. I guess this is a perfect example where I was at the other end of things. Many years ago, my health was bad. I was 45 pounds heavier than I am now. My cholesterol and triglycerides were really bad. I lost three weeks of work staying home with…we couldn’t figure out what’s going on and we realized, it was bad asthma. Certainly my obesity at the time didn’t help.

So I went out to testing with my pulmonologist. My lungs were tested. My heart was tested and the doctor told me…I have a hard time doing this without going to his heavy accent, which I know coming from me but the doctor said “Dr. Klausen.” “Yes.” “You wanna be healthy, right?” “Fit right?” “Yeah, I do want to. Yeah. Sure, I agree with those values.” And then “Okay, you have to go exercise one hour, five days a week.” “Okay, okay. Yes, I need to do that.” And so I really realized that that was really important. So I went home and I did not do that.

The thing is, like most people, I agree with health and I agree with fitness. But they’re not my core values. A couple of years later, I had a conversation with my daughter. It was more like her having a monologue and she was talking about her life, about she’s going to graduate high school, graduate college…

Andrea: How old was she?

Espen: She must have been 4 years old.

Andrea: And she was talking about graduating.

Espen: Right, you know.

Andrea: Okay, go on. I just want to get some context here.

Espen: Yeah. And okay, one day she’s going to get her masters and she graduated on her PhD. And I said, “If you wanna stop with a masters, it’s okay, but a PhD is fine.” And she said you know, “Okay and getting married.” She was just spluttering on about her coming life. And in the middle of that conversation, I had this realization as I was picturing it that the way my health was going, I might not be there to see that. Now, my daughter matters to me but beyond this, what are my core values?

And one of the things that’s rewarding to me is being a witness to other people’s lives. That’s one of the privileges I had been being a therapist. People share their lives with me and I get to be a witness to their life. And I realized that to the most important person in my life, I might not be there to be a witness to her life. And my diet changed. My exercise changed and I did what my doctor told me. It had to relate back to my core values.

If we speak to someone, if we teach someone, if we try to get people to change or tell them what they should change, it’s irrelevant and it’s not going to do anything unless it meets them where they’re at and it relates to their core values.

Andrea: Such an incredible point, so important. And I love this idea and I certainly want to do that. That’s something I always want to do, but I think it’s kind of hard to figure that out. But what I’m hearing you say is that what we need to do is almost to listen first to understand where their core values are, and what they do care about so that we can get to that point where we can speak to those instead of just throwing information at somebody and expecting it to stick.

Espen: Yeah. Even in Evangelism or spiritual direction, you have to start with what you believe. Or in life and change in general, what’s important to you or what you want in life or what are you missing in life and that’s the starting point. And even if you have this goal mind for them that’s different, the goals you want them to pursue has to be related back to where they’re at and what they want.

Andrea: Ah, that makes a lot of sense.

Espen: It relates to a flipside of this, that relates to that that’s very actionable thing I’ve learned overtime that it both related to my growth but also my relationship for the people I work with. And I do this whenever I do speaking engagements for a company in learning about that company. I do this in a group level, the company level, but I do this in individual therapy level but also with friends.

But a big principle for me is, learn something from every single or every single organization. So every client I have, I learn something from. Every client I meet is on the inside of something, whether it’s how something is actually done on what that requires or what does it entails to actually be doing tattoos. What it’s like to have autism? What it’s like on the inside? What it’s like to actually being social worker removing children from a home when it’s necessary? What it’s like to be a police officer and the various levels of that? What’s the experience of actually being incarcerated?

In every client I see have their own inside experiences which something, and I can learn from that, from someone being on the inside. And that in turn how I can relate to future clients and get a lot of credibility but then I also learned from them. We often feel like we’re in this in a lot of positions in life, particularly one word – the professional, we feel like we have to be the one that knows everything and the other person is the person that has to learn. But people get so much more open to learning when they feel like they taught you something. It’s now two-way street.

Andrea: I’m sitting here like raising my hands going “Yay!” I hear yeah, I do. This is great! This is so true! I mean, I feel like people want to be known and they want to be respected in some way and they don’t want to just be written off. They want their voice to matter. So when their voice matters to you, when you’re able to communicate, you actually care what they’re saying and where they’re at then they can come back with being more open to maybe what you have to offer them as well. And it’s not that sort of top down teaching that you’re talking about, it’s a dialogue which is significant.

Espen: Absolutely, absolutely! And the more educated we are, we will have a tendency to focus on logical thinking and logical arguments, but that definitely has its limits. Our brains have many different learning centers. But two primary areas of our brain are roughly dividing, up here is our outer cortex and it’s our midbrain. Now, the midbrain is a part of the brain that we share with most animals. The outer cortex of the brain is fairly unique to us humans. Dolphins and dogs, they have a little bit of it but nothing like humans.

Now, the outer cortex, it can learn from reading. It can learn from talking. It’s the part of the brain that can put two into together and learn things that technically nobody ever taught you. It’s the intellectual part of the brain and is very deliberate and that part of the brain can adjust quickly. You learn something and then learn you’re wrong and you learn something else and say “Okay.” It adjusts quickly. “Hey, Obama is the President.” “Well, Donald Trump got elected.” “Okay, now my knowledge changes about who’s the current President.” That’s the outer cortex.

Very often when we talk to people and the more we’re academically trained, we tend to do this and that’s the part of the brain we’re talking with, except even more powerfully is our midbrain.

Our midbrain is where our instinctual understanding is. It’s where our emotional understanding is, and it’s where a lot of our automatic thoughts come from. The thoughts we don’t have any control over. You see chocolates and you have a good or negative experience to that – I’m imagining most of your listeners have a good experience to that, good reaction. And my reaction is “Yuck!” I don’t know, I just laughed the credibility of your whole audience but I apologize for that.

But the midbrain only learns from experience. You could talk all you want, it only learns from experience. And that means that for people to learn on that level, you have to give them an experience and you also going to be so much more effective if you can talk about things in ways that it speak with their experience or utilizes their experience; otherwise, you’re only working to change one part of their brain.

Another aspect of that is when things get busy, things get stressful, or things get overwhelmed, our outer cortex tend to shutdown or tends to get overwhelmed and then we tend to leave our decisions to our midbrain. This is one of the reasons why people that are stressed tend to eat unhealthy. So if you’re very busy and your brain, your outer cortex is filled and overwhelmed with all of these other things you have think about and now we have to make a choice about what to eat. With outer cortex is busy, they just going to go with your experience of what taste good and that’s usually not a healthy stuff, so deep change requires experience.

Andrea: Okay, so is that why story is so important? I mean, I hear a lot about telling stories and how important stories and all that. Is this the reason why stories are so important?

Espen: That is a big part of it. And in a way, that’s the strength of a book like yours. There are personally that books I kind of like to read tends to be very academic because I, myself is, kind of an outer cortex person. But if I wanted to influence my life, if I wanted to influence my instincts and my emotions and how I react to things then I probably should have a book that tells us story and a story that gives me an experience where I can feel like I’m in that person’s life. And going through as I’m reading some of what they’re experiencing, that’s kind of has more transformative power on the midbrain level.

Andrea: Because you’re kind of experiencing with them sort of like empathy and so because of empathy you’re able to – it’s feeling like you are also having the experience in the sense?

Espen: Right, you’re providing the person with an experience. A parallel is, sometimes we use Jaws as an example, so most people are afraid of sharks. Intellectually, I can teach a person that out of more than 200 species of sharks, there’s only five that will ever attack a human being and even then they will only attack a human being if they don’t have any better options.

So if you’re in an open water and you see a shark coming your way, you’ll probably still say – and I can give them all education about a shark and they may even agree with me “Okay, I realized now these sharks are safe.” But if they’re down in the water and they see a shark coming their way, they still feel scared because their experiences with sharks still the sharks are dangerous.

And they may tell me “But I’ve never had experiences with sharks.” “Well, have you seen Jaws?” “Well, yes.” “Well then you’ve had experiences with shark.” It may not been real in person but you have that experience. When we read stories or we watched movies, we had the experiences. It’s how they’re set up and that is affecting our emotional reactions through things.

Andrea: Yeah. Okay, so what do we do when we encounter something a story or an emotional experience that is negative or that kind of leads us to make conclusions that might be incorrect or how do we deal with that?

Espen: Yeah, that relates to something that – I think these days there’s actually a problem with American culture. I’m not just picking America. We have at least as big of a problem with this back where I grew up in Norway. There’s a tendency these days to think about “Hey, if I did this or watch this and nobody got hurt then there’s no repercussions of that.” But that’s not true because our midbrain learn from our experiences. Our whole brain learns from our experiences and the automatic thoughts and the feelings we’re going to have in the future are going to be based on the experiences we’re having.

So one example I often use when I speak on this is, if someone watches pornography and we could go into the whole exploitation things of whoever’s involved in pornography. But if we set that aside, the person is “Okay, I’m done watching pornography, nobody was hurt. I had a good time and I will move on and nobody knew about it, so it had no consequences.” Well, that’s not true. It does mean that the person had exposed their midbrain to this experience and the more likely to have sexualized thoughts in the future. It does have effects.

There are plenty of clients I’ve worked with where their brain tends to think too violently. And I have to confront them about “Hey, you need to stop watching violent movies.” I’m not a big prude when it comes to violence and say “Hey, if you don’t have a problem with watching violent movies, but if you’re already having a problem with having too many violent thoughts to begin with, don’t create more.” But it can be negative thinking if someone already has a sense that the work is really dangerous.

Maybe their early life experiences or more recent experiences in a relationships or something like that have a lot of negative experience that people are dangerous, that people are bad, or that only bad things happen in life then they should not be seeking out more experiences through TV, through movies that give them more of that experience.

The midbrain had already had – I was about to say incorrect experiences. They’re not incorrect, they were their experiences but they’re not indicative about the way the world is in general.

Andrea: Uh-huh. How do people know that though? I think of people who might even watched news and almost feels their own anxiety about the world and they continue to go back to it. And even maybe leave it on and it gets sort of keeps fueling that negativity, how do they even know that that’s not wise? We just need to tell them?

Espen: That’s get difficult and that’s getting almost…and this gotten more difficult over the last decade because our news world now tends to be so over saturated. We have news channels; they’re on 24/7. And if someone sees a terrorist attack, if they keep the news channel on, they’re maybe hearing about that terrorist attack for 24 hours. And you don’t hear the stories about the wonderful things that are happening in the world or every town in the world where there was nothing happening.

A big thing that comes to all of these things is being connected, talking with people, and being a witness to other people’s lives. The more our lives get limited, the more our experiences also get biased. It’s usually good for people that have a wide-range of I call it the purviews of someone’s life. If someone’s life is work and home and either work or home starts having difficulties, then half of the world is having difficulties.

Andrea: Right.

Espen: The more activities we have, the more people’s lives were involved with, the more settings, the bigger the purview of our life, the more chance there is of their being stressed in life. That’s one of the reasons some people end up starting to shrink their life because the smaller your life is, the less life there is for them being stressed. However, when they’re now stressed for difficulties then that suddenly fills a huge portion of your life and you may not have safe places in life to go to to deal with the stress.

That it’s why in marital counseling…I’m all for married couples need to have a lot of shared interests and activities. But they do need to have some things in their life that are separate, because any relationship is going to have difficulties. And there are times where they need to step out of their own life or times when they have to step back just so we can recognize when we’re thinking incorrectly or when we’re getting too stuck on things.

But if we have nowhere to step out to to do then we’re not able to get that step back so that we can come back in and having a constructive conversation. It’s not just related to what you’re involved in in your life, but it is also where you find your stress relief. If all your ways of dealing with stress is backed up in your partner then the moment there’s stress in the relationship with that partner, you have no way of dealing with that stress. That means you have no way of getting to a point in a spot where you can calm down with your partner and have those good conversations.

Andrea: Yeah that’s great! I think of actually young moms who have young kids at home maybe and maybe they’re not working. I’m thinking of myself you know a few years ago and how limited my world view was at that point just because I didn’t have connection outside of, you know, just few people around me. And that was because mostly because my time was taken up with little children. I think that definitely set me up for was to, you know, when you’re only with other moms with little kids, they’re also having the same struggles. So it does sort of feed that, I think. So it makes a lot of sense.

Espen: Wait, wait, wait…little kids can be stressful?

Andrea: I know right.

Espen: Huh, okay huh.

Andrea: You know when they wake up at 4 o’clock every morning and you’re getting five hours of sleep every night. You kind of have a limited worldview.

Espen: Yeah, exactly. It’s hard to step away from that.

Andrea: Yeah. I think that’s one of the things that I’ve really appreciated about you know, once my kids did get into school, I kind of sorted to take more long lines of writing and finding a place for my voice. But I think that what you’re saying sounds to me like, it’s wise to find a place for your voice outside of just your own immediate family at times because you kind of need that bigger perspective. And to be tapped into something other than just what’s right here in front of you all the time because that can be awfully stressful.

Espen: Yeah, and a mistake sometimes people make is…it’s nice if that things stepping out is relaxing and fun that’s nice. But people for this day and age have the notion that it has to be. But very often the things that are most useful and helping us to distress or take that step back or get different perspectives, they may not be fun or they may not relaxing.

For some people, getting their husbands or their wives to watch the kids for a couple of hours so they can go on and sit down and write, it may feel like work and it may not be distressing. But it might actually reduce their stress for the rest of the week because their mind was able to go to something else and they also make it easy for them because the brain was able to go to something else. It’s easier to step back into the stressful part of life with a different perspective on it, where were not so stuck in our head and stuck in the stress.

Andrea: Oh man! This has been great, Espen! So many value bombs here. I feel like whoever is listening – the influencer who’s listening is definitely going to go back and listen again and take note if they haven’t already. And I’m pretty sure we’re going to have you back on again sometimes to talk about some other things. But this has been really, really helpful and I love this idea that you know, you’re telling us how we can sort lead people to this light-bulb moments instead of just telling people what to think, because it’s not as effective as when they’re able to put those two and two together and have their own experience of understanding something.

That’s so significant for anybody wanting to have a voice with somebody else. And not only that, you also mentioned this idea of being a witness to somebody else’s life, learning from them, letting that be a dialogue instead of a top down kind of teaching time. Which I think has always for me been the most significant interactions and the most significant learning that I’ve had. So I can certainly attest to that as somebody on that side but then also, I’ve seen it myself as well.

One of the reasons why the book ended up what it was from my book because it was going to be something where I just taught. And then as time went on and as I kept working through it and everything, I felt more and more led to just share my story in a way that would also give people that experience but then allow them to learn something at the same time. And I’m so glad because I do think you’re right. I think all these things are just really important. They’re so valuable to the Influencer that’s listening.

So thank you so much for everything, Espen! Do you have any parting words of wisdom for us?

Espen: When we’re in the presence of someone else, we share one environment. But everyone exists in two environments at the same time. We have an external environment that we share. We may sit in the same room or maybe in the same coffee shop. We may even order the same coffee prepared to Starbucks’ perfectness of consistency, same drink and we share an external environment.

But each of us also exists in a second environment and that’s our internal environment. They have an environment of emotions, of physical states, and of automatic thoughts, that’s a combination of our past experiences running headlong into the external environment that’s around us right now. The result of that is whenever we meet with someone else; we’re not in the same place only in the same external environment, but we’re interacting not just with that person but with their internal environment.

And that internal environment we don’t know unless we listen to them. And they may not even say what an internal environment is. Few people do unless they specifically say “Hey, I feel sad and right now, I’m having this thought popped up.” But it’s not usually how people talk or sometimes we can get to that level. But you hear it on how they talk and what directions they go. How they react through things and that’s the real reality that we are interacting with. It’s also where healing takes place. It’s where pain takes place, but it’s also where close relationships are really being formed. It’s in the interactions between your internal environment and their internal environment and that’s a very precious place.

Andrea: Indeed! Thank you so much, Espen!

Espen: Thank you, Andrea!

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