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	<title>Voice of Influencecustomer service &#8211; Voice of Influence</title>
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		<title>How Freshly&#8217;s Focus on Infrastructure &#038; Empathy Supports Fast Growth with Colin Crowley</title>
		<link>https://andreajoywenburg.com/how-freshlys-focus-on-infrastructure-empathy-supports-fast-growth-with-colin-crowley/</link>
		<comments>https://andreajoywenburg.com/how-freshlys-focus-on-infrastructure-empathy-supports-fast-growth-with-colin-crowley/#respond</comments>
		<pubDate>Tue, 28 Apr 2020 08:30:01 +0000</pubDate>
		<dc:creator>Britany Felix</dc:creator>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Andrea Joy Wenburg]]></category>
		<category><![CDATA[Colin Crowley]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Customer Support]]></category>
		<category><![CDATA[Freshly]]></category>
		<category><![CDATA[podcast]]></category>
		<category><![CDATA[voice of influence]]></category>
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				<description><![CDATA[Play here (the red triangle below), on Apple Podcast, Stitcher or TuneIn Radio (Amazon Alexa) or wherever you listen to podcasts. Colin Crowley is the VP of Customer Experience at Freshly, where he directs a two-hundred-person department across five locations in the United States and beyond. He specializes in building customer service departments from the ground up with a focus [&#8230;]]]></description>
			<content:encoded><![CDATA[Play here (the red triangle below), on Apple Podcast, Stitcher or TuneIn Radio (Amazon Alexa) or wherever you listen to podcasts. Colin Crowley is the VP of Customer Experience at Freshly, where he directs a two-hundred-person department across five locations in the United States and beyond. He specializes in building customer service departments from the ground up with a focus [&#8230;]]]></content:encoded>
	

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				<post-id xmlns="com-wordpress:feed-additions:1">3795</post-id>	</item>
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		<title>Creating a Magical Experience with Jace &#038; Holly Barraclough</title>
		<link>https://andreajoywenburg.com/creating-a-magical-experience-with-jace-holly-barraclough/</link>
		<comments>https://andreajoywenburg.com/creating-a-magical-experience-with-jace-holly-barraclough/#respond</comments>
		<pubDate>Tue, 03 Mar 2020 09:30:23 +0000</pubDate>
		<dc:creator>Britany Felix</dc:creator>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Andrea Joy Wenburg]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Holly Barraclough]]></category>
		<category><![CDATA[Jace Barraclough]]></category>
		<category><![CDATA[Navigating the Magic]]></category>
		<category><![CDATA[Voice of Influence Podcast]]></category>
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				<description><![CDATA[Play here (the red triangle below), on Apple Podcast, Stitcher or TuneIn Radio (Amazon Alexa) or wherever you listen to podcasts. Jace &#38; Holly Barraclough are locals reporters in my town who recently did a story on me and also featured me on their Disney podcast, Navigating the Magic. If you know anything about me and my book, you know [&#8230;]]]></description>
			<content:encoded><![CDATA[Play here (the red triangle below), on Apple Podcast, Stitcher or TuneIn Radio (Amazon Alexa) or wherever you listen to podcasts. Jace &#38; Holly Barraclough are locals reporters in my town who recently did a story on me and also featured me on their Disney podcast, Navigating the Magic. If you know anything about me and my book, you know [&#8230;]]]></content:encoded>
	

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				<post-id xmlns="com-wordpress:feed-additions:1">3705</post-id>	</item>
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		<title>Creating Memorable Experiences with Manuel Christoffel of Woom Bikes</title>
		<link>https://andreajoywenburg.com/creating-memorable-experiences-with-manuel-christoffel-of-woom-bikes/</link>
		<comments>https://andreajoywenburg.com/creating-memorable-experiences-with-manuel-christoffel-of-woom-bikes/#respond</comments>
		<pubDate>Mon, 23 Sep 2019 08:30:18 +0000</pubDate>
		<dc:creator>Andrea Joy Wenburg</dc:creator>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Andrea Joy Wenburg]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Manuel Christoffel]]></category>
		<category><![CDATA[podcast]]></category>
		<category><![CDATA[voice of influence]]></category>
		<category><![CDATA[Woom Bikes]]></category>
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				<description><![CDATA[Manuel Christoffel is the (Interim) Chief Customer Officer at Woom Bikes where he manages marketing in customer service for all North America.  Prior to joining Woom, Manuel has held global cross-functional customer success, program, marketing and brand strategy roles at ADP, Dell, American Express, Bazaarvoice, Hearsay Social, and his own consultancy business. In this episode, [&#8230;]]]></description>
			<content:encoded><![CDATA[Manuel Christoffel is the (Interim) Chief Customer Officer at Woom Bikes where he manages marketing in customer service for all North America.  Prior to joining Woom, Manuel has held global cross-functional customer success, program, marketing and brand strategy roles at ADP, Dell, American Express, Bazaarvoice, Hearsay Social, and his own consultancy business. In this episode, [&#8230;]]]></content:encoded>
	

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				<post-id xmlns="com-wordpress:feed-additions:1">3374</post-id>	</item>
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		<title>How to Unite Your Team With An Anthem</title>
		<link>https://andreajoywenburg.com/how-to-unite-your-team-with-an-anthem/</link>
		<comments>https://andreajoywenburg.com/how-to-unite-your-team-with-an-anthem/#respond</comments>
		<pubDate>Mon, 12 Aug 2019 08:30:15 +0000</pubDate>
		<dc:creator>Andrea Joy Wenburg</dc:creator>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Andrea Joy Wenburg]]></category>
		<category><![CDATA[Anthem]]></category>
		<category><![CDATA[Company]]></category>
		<category><![CDATA[Corporate]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[podcast]]></category>
		<category><![CDATA[voice of influence]]></category>
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				<description><![CDATA[It should be a goal of every corporate leader to get their employees to buy into the company’s mission and brand. Yet, the further you get down the line, the more difficult it becomes to do that. You end up with people who don’t feel like they have a purpose within the organization and then [&#8230;]]]></description>
			<content:encoded><![CDATA[It should be a goal of every corporate leader to get their employees to buy into the company’s mission and brand. Yet, the further you get down the line, the more difficult it becomes to do that. You end up with people who don’t feel like they have a purpose within the organization and then [&#8230;]]]></content:encoded>
	

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		<slash:comments>0</slash:comments>
				<post-id xmlns="com-wordpress:feed-additions:1">3330</post-id>	</item>
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		<title>How to Build a Fun Feedback Culture</title>
		<link>https://andreajoywenburg.com/how-to-build-a-fun-feedback-culture/</link>
		<comments>https://andreajoywenburg.com/how-to-build-a-fun-feedback-culture/#respond</comments>
		<pubDate>Mon, 03 Jun 2019 08:30:51 +0000</pubDate>
		<dc:creator>Andrea Joy Wenburg</dc:creator>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Andrea Joy Wenburg]]></category>
		<category><![CDATA[Company]]></category>
		<category><![CDATA[Company Culture]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Feedback]]></category>
		<category><![CDATA[Feedback Culture]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[Voice of Influence Podcast]]></category>
		<guid isPermaLink="false">http://andreajoywenburg.com/?p=3268</guid>

				<description><![CDATA[When you carry influence, there will be opportunities for you to speaking into the lives and others and others might see this and you being critical of them. As people of influence, we need to find ways to turn feedback into a situation that actually builds people up instead of making everyone as if they [&#8230;]]]></description>
			<content:encoded><![CDATA[When you carry influence, there will be opportunities for you to speaking into the lives and others and others might see this and you being critical of them. As people of influence, we need to find ways to turn feedback into a situation that actually builds people up instead of making everyone as if they [&#8230;]]]></content:encoded>
	

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		<slash:comments>0</slash:comments>
				<post-id xmlns="com-wordpress:feed-additions:1">3268</post-id>	</item>
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		<title>Help Your Workforce Become Ambassadors for Your Brand</title>
		<link>https://andreajoywenburg.com/help-your-workforce-become-ambassadors-for-your-brand/</link>
		<comments>https://andreajoywenburg.com/help-your-workforce-become-ambassadors-for-your-brand/#respond</comments>
		<pubDate>Tue, 30 Apr 2019 04:20:59 +0000</pubDate>
		<dc:creator>Britany Felix</dc:creator>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Andrea Joy Wenburg]]></category>
		<category><![CDATA[Brand]]></category>
		<category><![CDATA[Brand Ambassador]]></category>
		<category><![CDATA[Conference]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Customer Support]]></category>
		<category><![CDATA[podcast]]></category>
		<category><![CDATA[SMART Customer Service]]></category>
		<category><![CDATA[voice of influence]]></category>
		<guid isPermaLink="false">http://andreajoywenburg.com/?p=3235</guid>

				<description><![CDATA[As you likely know by now, I’ve been focusing on customer service for the past several weeks and interviewing my fellow Smart Customer Service conference speakers. Today, I would like to give you my personal takes on customer service. In this episode, I briefly discuss three of the most important aspects to keep in mind [&#8230;]]]></description>
			<content:encoded><![CDATA[As you likely know by now, I’ve been focusing on customer service for the past several weeks and interviewing my fellow Smart Customer Service conference speakers. Today, I would like to give you my personal takes on customer service. In this episode, I briefly discuss three of the most important aspects to keep in mind [&#8230;]]]></content:encoded>
	

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		<slash:comments>0</slash:comments>
				<post-id xmlns="com-wordpress:feed-additions:1">3235</post-id>	</item>
		<item>
		<title>How Artificial Intelligence Will Impact Customer Relationship Management with Bob Fernekees</title>
		<link>https://andreajoywenburg.com/how-artificial-intelligence-will-impact-customer-relationship-management-with-bob-fernekees/</link>
		<comments>https://andreajoywenburg.com/how-artificial-intelligence-will-impact-customer-relationship-management-with-bob-fernekees/#respond</comments>
		<pubDate>Mon, 22 Apr 2019 08:30:47 +0000</pubDate>
		<dc:creator>Andrea Joy Wenburg</dc:creator>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Andrea Joy Wenburg]]></category>
		<category><![CDATA[Bob Fernekees]]></category>
		<category><![CDATA[Conference]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM Magazine]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[podcast]]></category>
		<category><![CDATA[SMART Customer Service]]></category>
		<category><![CDATA[voice of influence]]></category>
		<guid isPermaLink="false">http://andreajoywenburg.com/?p=3205</guid>

				<description><![CDATA[Over the past several weeks I’ve been speaking with other presenters who’ll be joining me at the Smart Customer Service conference in Washington D.C. starting on April 29th. Well, today I have a very special treat for you because I was fortunate enough to speak with the leader of the conference, Bob Fernekees. Bob is [&#8230;]]]></description>
			<content:encoded><![CDATA[Over the past several weeks I’ve been speaking with other presenters who’ll be joining me at the Smart Customer Service conference in Washington D.C. starting on April 29th. Well, today I have a very special treat for you because I was fortunate enough to speak with the leader of the conference, Bob Fernekees. Bob is [&#8230;]]]></content:encoded>
	

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		<slash:comments>0</slash:comments>
				<post-id xmlns="com-wordpress:feed-additions:1">3205</post-id>	</item>
		<item>
		<title>Counterintuitive Ways to Overcome Service Obstacles with Jeff Toister</title>
		<link>https://andreajoywenburg.com/counterintuitive-ways-to-overcome-service-obstacles-with-jeff-toister/</link>
		<comments>https://andreajoywenburg.com/counterintuitive-ways-to-overcome-service-obstacles-with-jeff-toister/#respond</comments>
		<pubDate>Mon, 08 Apr 2019 18:51:17 +0000</pubDate>
		<dc:creator>Andrea Joy Wenburg</dc:creator>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Getting Service Right]]></category>
		<category><![CDATA[hospitality]]></category>
		<category><![CDATA[Jeff Toister]]></category>
		<category><![CDATA[SMART Customer Service]]></category>
		<guid isPermaLink="false">http://andreajoywenburg.com/?p=3194</guid>

				<description><![CDATA[Jeff Toister has written three customer service books; including his new book, Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service. Jeff has been recognized as a top customer service thought-leader by Global Gurus, ICMI, and COM100. More than 140,000 people on six continents have taken his video-based training courses on LinkedIn Learning [&#8230;]]]></description>
			<content:encoded><![CDATA[Jeff Toister has written three customer service books; including his new book, Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service. Jeff has been recognized as a top customer service thought-leader by Global Gurus, ICMI, and COM100. More than 140,000 people on six continents have taken his video-based training courses on LinkedIn Learning [&#8230;]]]></content:encoded>
	

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		<slash:comments>0</slash:comments>
				<post-id xmlns="com-wordpress:feed-additions:1">3194</post-id>	</item>
		<item>
		<title>How to Align a National Team with Tisa Sinclair</title>
		<link>https://andreajoywenburg.com/how-to-align-a-national-team-with-tisa-sinclair/</link>
		<comments>https://andreajoywenburg.com/how-to-align-a-national-team-with-tisa-sinclair/#respond</comments>
		<pubDate>Mon, 01 Apr 2019 08:30:32 +0000</pubDate>
		<dc:creator>Andrea Joy Wenburg</dc:creator>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AARP]]></category>
		<category><![CDATA[Brand Consistency]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[SMART Customer Service]]></category>
		<guid isPermaLink="false">http://andreajoywenburg.com/?p=3184</guid>

				<description><![CDATA[Tisa Sinclair’s work experience has given her the opportunity to engage in several areas of communications from public relations to social media and digital marketing.  She currently leads a D.C. based team that forges the ongoing social care strategies, processes, and official responses to members and nonmembers as they interact with AARP’s digital content. This [&#8230;]]]></description>
			<content:encoded><![CDATA[Tisa Sinclair’s work experience has given her the opportunity to engage in several areas of communications from public relations to social media and digital marketing.  She currently leads a D.C. based team that forges the ongoing social care strategies, processes, and official responses to members and nonmembers as they interact with AARP’s digital content. This [&#8230;]]]></content:encoded>
	

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				<post-id xmlns="com-wordpress:feed-additions:1">3184</post-id>	</item>
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		<title>How to Convey Warmth and Competence with Chris Malone</title>
		<link>https://andreajoywenburg.com/how-to-convey-warmth-and-competence-with-chris-malone/</link>
		<comments>https://andreajoywenburg.com/how-to-convey-warmth-and-competence-with-chris-malone/#respond</comments>
		<pubDate>Mon, 25 Mar 2019 08:30:38 +0000</pubDate>
		<dc:creator>Andrea Joy Wenburg</dc:creator>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Andrea Joy Wenburg]]></category>
		<category><![CDATA[Chris Malone]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Human Brand]]></category>
		<category><![CDATA[podcast]]></category>
		<category><![CDATA[voice of influence]]></category>
		<guid isPermaLink="false">http://andreajoywenburg.com/?p=3178</guid>

				<description><![CDATA[Chris Malone is the Founder and Managing Partner of the research-based consulting firm, Fidelum Partners, and has previously held senior marketing positions at leading organizations such as Choice Hotels, ARAMARK, Coca- Cola, the National Basketball Association, and Procter &#38; Gamble and has consulted to a broad range of Fortune 500 companies. Chris is co-author of [&#8230;]]]></description>
			<content:encoded><![CDATA[Chris Malone is the Founder and Managing Partner of the research-based consulting firm, Fidelum Partners, and has previously held senior marketing positions at leading organizations such as Choice Hotels, ARAMARK, Coca- Cola, the National Basketball Association, and Procter &#38; Gamble and has consulted to a broad range of Fortune 500 companies. Chris is co-author of [&#8230;]]]></content:encoded>
	

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				<post-id xmlns="com-wordpress:feed-additions:1">3178</post-id>	</item>
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